Warranty Policy:


HDCVT Limited Warranties are provided by HDCVT Technology Co., Ltd. ("HDCVT") and cover defects in workmanship and materials. These warranties last for 18 months from the date we QC PCBA . It only effects for product(s) directed buying from HDCVT.


Generally, HDCVT offers two kinds of after sales solution:

(1). By providing 0.5% spare unit along with shipment, HDVD takes no responsibility for any potential quality problem, unless it occurs because of product design or production mistake. In this case, should there be any request for after sales issue, maintenance cost on labor and materials would be charged accordingly.

(2). For those who wants us to provide repair/replace services, please check below contents very carefully. Repairing and replacement can only take place on same model(s), no model changing available.

 

OEM products, if requested not affecting secondary sale, HDCVT can only repair or replace it while same item with new ongoing order, or HDCVT will take it as granted to repair or replace it with neutral casing/package. Neutral items will be directly repaired or replaced. Please note that accessories except case and package material would be charged at its original purchasing cost whatever it’s OEM or neutral item.


HDCVT will, at its option, repair or replace the defective product free of charge, provided that you notify HDCVT of the product defect within the Warranty Period for your product, and provided that HDCVT through inspection establishes the existence of such a defect and that it is covered by the Limited Warranty.


HDCVT will, at its option, use new and/or reconditioned parts in performing warranty repair and building replacement products. HDCVT reserves the right to use parts or products of original or improved design in the repair or replacement. If HDCVT repairs or replaces a product, its warranty continues for the remaining portion of the original Warranty Period or 60 days from the date of the return shipment to the customer, whichever is greater. All replaced products and all parts removed from repaired products become the property of HDCVT.


HDCVT covers both parts and labor necessary to repair the product. International customers are responsible for paying inbound & return freight charges/custom duties. To save customer’s cost we suggest all returns to be delivered along with mass production shipment.


If your indirect buying product requires troubleshooting or warranty service, contact your merchant. If you are unable to contact your merchant, or the merchant is unable to provide service, contact HDCVT directly via email sales@hdmi-video.com.


HDCVT Limited Warranties do not cover normal wear and tear of the product or costs related to the removal, installation, or troubleshooting of the customer´s electrical systems. These warranties do not apply to and HDCVT will not be responsible for any defect in or damage to:

 

----the product if it has been misused, neglected, improperly installed, physically damaged or altered, either internally or externally, or damaged from improper use or use in an unsuitable environment;

----the product if it has been subjected to fire, water, generalized corrosion, biological infestations, or input voltage that creates operating conditions beyond the maximum or minimum limits listed in the HDCVT product specifications including high input voltage from generators and lightning strikes;

----the product if repairs have been done to it other than by HDCVT or its authorized service centers;

----the product if it is used as a component part of a product expressly warranted by another manufacturer;

----the product if its original identification (trade-mark, serial number) markings have been defaced, altered, or removed.

 

HDCVT limited warranties are the sole and exclusive warranty provided by HDCVT in connection with your HDCVT product and are, where permitted by law, in lieu of all other warranties, conditions, guarantees, representations, obligations and liabilities, express or implied, statutory or otherwise in connection with the product, However arising (whether by contract, tort, negligence, principles of manufacture’s liability, operation of law, conduct, statement or otherwise), including without restriction any implied warranty or condition of quality, merchantability or fitness for a particular purpose to the extent required under applicable law to apply to the product shall be limited in duration to the period stipulated under this limited warranty.


In no event will HDCVT be liable for any special, direct, indirect, incidental or consequential damage, losses, costs or expenses however arising whether in contract or tort including without restriction any economic losses of any kind, any loss or damage to property, any personal injury, any damage or injury arising from or as a result of misuse or abuse, or the incorrect installation, integration or operation of the product.


Without limiting the generality of the foregoing, unless specially agreed to by it in writing, HDCVT makes no warranty as to the accuracy, sufficiency or suitability of any technical or other information provided in manuals or other documentation provided by it in connection with the product; and assumes no responsibility or liability for losses, damages, costs or expenses, whether special, direct, indirect, consequential or incidental, which might arise out of the use of such informatician. The use of any such information will be entirely at the user´s risk.


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